Terms and conditions

BY USING THIS WEB SITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS AND CONDITIONS SET FORTH BELOW:

Please read them carefully before using the site. if you disagree with any section of the content, please email customer service at [email protected] before using this website or purchasing any of our services.

1. mandate, terms and conditions: by entering and using this site, the user acknowledges having read and understood these terms and conditions of use and agrees to abide by them and comply with all applicable laws and regulations that are part of the Colombian legislation and expressly states to give commercial mandate to the company fantastica s.a.s. to develop all activities described herein and in the offer for each plan in accordance with article 1.262 and subsequent articles of the commercial code.

Those users who decide to access this site from other countries do so on their own initiative and it is their responsibility to abide by the applicable local laws, any claim in relation to the use of this site and the material contained therein is governed by the laws of Colombia.

The site is controlled and operated by the company fantastica s.a.s. in case the user does not agree with these terms and conditions, you must refrain from using the site.

These terms and conditions are subject to change without prior notice, in such sense, at any time, from the date of modification of these terms and conditions, all transactions entered into between sociedad fantástica s.a.s. and the user will be governed by the modified document.

Misuse of the site, misrepresenting the identity of another user, using purchasing agents and conducting fraudulent activities on the site are prohibited.

2. Liability clause: this company is subject to the liability regime established by law 300 of 1996, decree 1.075 of 1997, decree 2.438 of 2010 and the norms that modify, add or reform them, the responsibility of the organizer of the plan or tourist package is limited to the terms and conditions of the program in relation to the provision and quality of the services. the company assumes no liability to the user for the air transportation service, except in the case of a chartered flight and in accordance with the conditions of the contract of carriage.

The refund policies for services not rendered due to situations of force majeure or fortuitous event, action or omission of third parties or the passenger, not attributable to the company, before or during the trip, which may be subject to refund, will be defined by each operator and they will be confirmed to the user once the travel documents are booked and issued, as well as the percentages of penalties or deductions that may apply, the company is not jointly and severally liable for the sums requested for reimbursement and those that may arise will be made in accordance with the reimbursement policies of the responsible party, the company will not recognize any interest on the sums to be reimbursed, the percentage of reimbursement will depend on the conditions of the supplier and the company’s administration expenses.

The company assumes no responsibility to the user or traveler for events such as accidents, strikes, riots, earthquakes, climatic or natural phenomena, security conditions, political factors, denial of entry permits, visas or legal matters pertaining to the traveler, health issues and any other case of force majeure or fortuitous event that may occur before or during the trip.

In case of force majeure or fortuitous event before or during the trip; accidents, strikes, riots, earthquakes, climatic factors, security conditions, political factors, denial of entry permits, health issues, among others, or simply in order to ensure the success of the plan, the operator and/or the agency may modify, replace or cancel itineraries, dates, flights, hotels, optional services, which is now accepted by the user.

In case a visa is required, the company will provide advice on the case, being of the exclusive autonomy of the user and the consular authority all matters relating to the process, the documents requested, the study, costs, duration of the process and approval or rejection, in case of denial of visa, there will be no refund of the amounts paid by the applicant, in any case it will be the sole responsibility of the user, the process and compliance with the requirements reported.

The specific conditions of each plan shall define the form of payment and term, the value and form of payment of deposits or advances, tickets, reservations for sporting and cultural events, fairs, exhibitions and similar, which shall be subject to the conditions of the organizer of such events, which shall be informed at the time of purchase.

The passenger shall be solely responsible for the safekeeping of his/her luggage and travel documents.

The company will inform the passenger of the restrictions established by the airlines as long as they are previously published by the airlines, in terms of prohibitions, maximum weight and number of pieces per passenger, limitations, etc.

Notwithstanding the foregoing, it shall be the sole responsibility of the passenger to comply with such policies, which may vary according to the provisions of the transportation companies or the service provider. all additional information regarding validity, conditions, departure taxes in colombia and abroad, taxes, charges and other mandatory payments, preventive health measures of the destination, assistance services should be consulted with a travel consultant or on the website of the company at the time of booking, as well as will be informed to the passenger in the travel documents, according to the characteristics that apply to each one.

All prices, rates, taxes, fees or contributions, presented in this bulletin or quotation are subject to change, availability and validity without prior notice, which must be assumed by the passenger at the time of issuance of travel documents, restrictions and conditions apply for each published rate according to its validity.

Hotel rates depend on the selected accommodation, cancellation policies, penalties, restrictions and particular conditions of the package will be informed to the passenger at the time of issuance of the travel documents.

the client declares that he/she knows and accepts these conditions in their entirety, which constitute the sole agreement, total and exclusive of any agreement or legal provision to the contrary, regarding the terms, conditions and restrictions of the contracted services.

3. Privacy policy: la sociedad fantastica s.a.s. collects your information at the moment you make your reservation from our e-mail address. [email protected]; sociedad fantastica s.a.s. will not disclose any personal information to third parties, excluding our contractors to whom we may provide such information for the limited purpose of providing services to us and who are required to keep the information confidential, unless: 1. have not expressly authorized us to do so; 2. whether or not we are legally obligated to do so, for example, in response to a subpoena, court order, or other legal process and 3. it is necessary to protect our proprietary rights related to this website. we may also share aggregated, non-personal information about website usage with nonaffiliated third parties. this aggregate information does not contain any personal information about our users.
4. Requirements to be met by the policyholder: as a general rule, users must be of legal age; those under 18 years of age must be accompanied by their parents, who will sign all documents on their behalf or by a responsible adult duly authorized in writing by those exercising parental authority.

The company fantastica s.a.s. will require the user to submit information through the medical record that the policyholder fills out before any trip or expedition and certain documents to prove their medical condition and ability to access the services, it will be up to the user to submit to the company fantastica s.a.s. any additional information that in their opinion is relevant to prove the full capabilities and any relevant medical condition.

The company fantastica s.a.s. declares that the only source of information to which it will have access, will be that provided exclusively by users, which will be presumed accurate, complete and timely at all times. the lack of truthful, complete and timely information will be considered as a cause for exclusion of liability of the company fantastica s.a.s.

The user who contracts a service or trip with the company fantastica s.a.s. must have medical insurance that can cover the costs of illness, accident or any other situation that may arise during the trip, the company fantastica s.a.s. will require the user to have insurance, by contracting the service with the company fantastica s.a.s. it is understood that the user has such insurance, with validity and sufficient coverage to cover any situation that may arise during the development of the service.

5. Proprietary rights: the site and its original content, features and functionality are the property of sociedad fantastica s.a.s. and are protected by copyrights, trademarks, patents, trade secrets and other intellectual property or proprietary rights laws.
6. Travel destinations: it is recommended that the traveler verifies the warnings that have the place chosen for travel, the sale of travel, does not represent or warrant that travel to such points is advisable or without risk and is not responsible for damages or losses, which may result from traveling to these places.
7. Documentation: All passengers must carry the necessary personal documentation. the operator declines all responsibility for the information, withdrawal and refusal of visas.
8. Baggage: in ground transportation, the operator expressly disclaims any liability in case of loss, damage or theft for any reason whatsoever. we recommend that passengers witness the handling, loading and unloading of baggage. the iata (international air transport association) regulations shall apply to air transport. clarifications: 1. the porter service, when included in the program, is provided at airports and other embarkation points, and the hotels have their own staff for this purpose. 1. the porter service, when included in the program, is provided at airports and other embarkation points, and the hotels have their own staff for this purpose.
9. Presentation at airports: the presentation for boarding at airports must obey the margin established by the airlines.
10. Cancellations: at any time the user may cancel the services requested and contracted, and will be entitled to a refund of the deposit as long as the contracted program does not have conditions that indicate otherwise. in the event of cancellation of airline tickets, the rules of the airlines and the competent bodies (iata) shall be observed. in the case of charter flight operations, the cancellation clauses are those applicable to the program.
11. Complaints: must be made in writing or via e-mail. information can be found in our customer service section.
12. Agreement: by requesting enrollment in any travel program marketed by the company, the client or passenger declares that he/she is aware of and approves all the terms of these general conditions, which are available for printing, as well as the special conditions described in the travel program or in the specific travel project.
13. Advertising: Mr. Consumer: for the purposes of the provisions of Law 1.558 of 2012 and especially Article 30, you are entitled to receive complete, accurate and timely information about the products or services offered, if you require additional information from the providers of tourism services that advertise on our website, you can enter directly to the website of these or the competent entities in which you will find additional data such as addresses, contacts, nit, rut,

National tourism registry and other information that you consider necessary for your purchase decision.

The portal may host advertising content or be sponsored, advertisers and sponsors are solely responsible for ensuring that the material submitted for inclusion in the portal complies with the laws that in each case may be applicable. This travel agency will not be responsible for any error, inaccuracy or irregularity that may contain advertising content or sponsors, in any case, to lodge any claim related to the advertising content inserted can be directed to the following email address: [email protected]and from there, contact will be made with the pautante.

14. inclusions in prices of services: the price paid by the user to the company fantastica s.a.s. under the selected services, will include only and exclusively those activities expressly related to the offer actually accepted by the company fantastica s.a.s., as well as all those complementary services that are reasonably required for their effective execution under the standards of service of the company fantastica s.a.s.

The additional services not specified are not understood to be included and the user must assume them, sociedad fantastica s.a.s. will be responsible for providing the services offered on its website or those agreed between it and the user, limiting its scope to that published on its website at the time of perfection, sociedad fantastica s.a.s. will not be liable in the event that these conditions must be modified without notice by sociedad fantastica s.a.s. in case of circumstances of force majeure or fortuitous event.

The user will be liable to the company fantastica s.a.s. for the payment of the price of the service you choose, as well as for all damages caused during the same to third parties, those that may affect its good name and business reputation, for damages, bodily injury or death suffered during the service whenever they result from efficient causes outside the company fantastica s.a.s., for those traffic accidents and damage to third parties occurred as a result of the services taken as long as they do not come from force majeure, fortuitous event or fault of the victim.

The user agrees to respond exclusively for the payment of all damages and / or damages caused to himself, his family, his heirs, third parties and in general to any person during the validity and execution of these terms and conditions, releasing the company fantastica s.a.s. of the duty of care that the customer has with himself, his dependents, responsible or minors who participate in any of the trips and activities involved.

The company fantastica s.a.s. will not be responsible for any damage suffered by the vehicles and/or equipment due to normal use and deterioration, as well as for defects of the same whether they are factory or not, which will exempt it from making reimbursements or indemnifications to the policyholder, without prejudice that it must replace the vehicle and/or equipment whose operation is limited by one of similar characteristics.

The company fantastica s.a.s. will not ensure the safety of luggage or any personal effects of the user and / or their companions in this sense will not be responsible for any delay in the delivery of the user, when it is caused by reasons beyond its control.

15. Risk: the user is aware of the risks and consequences of participating in the activities offered by the company fantastica s.a.s. that in addition to the existing risks, some of the activities that will be exercised in the course of the trip may be of high, medium or low risk, which includes exposure to physical, mental or cognitive damage caused by adverse weather conditions, development of the activities offered at high altitudes, traffic rules, heavy traffic or not, maritime, diving, air, snow, high or low temperatures, special conditions of routes or roads that need to be taken, among others.

Likewise, there may be risks derived from the remote location where the service is provided, which may prevent timely medical assistance and other benefits available in populated areas, as well as situations of insecurity, theft, robbery, among others.

16. Travel insurance policies: all trips of the company fantastica s.a.s. include a medical assistance policy, contracted with a legally constituted insurance company, this assistance policy has specific coverage and amounts that will be described in the offer sent to the client depending on the place of travel.

The user will be obliged to be affiliated to an eps at national level, its similar at international level and/or have an insurance policy of medical coverage in case of accident, illness and others, the presentation of the documents that guarantee the above is essential to take the services that the society fantastica s.a.s.

The user understands the risks involved in the services provided by the company fantastica s.a.s. and understands that it will not be responsible for medical expenses due to illness or accident and that the only coverage is that of the policy in the offer sent to the customer.

It is the responsibility of the customer/user to ensure that he/she feels comfortable and safe when in the water. otherwise, we recommend you to inform our crew to provide you with safety elements such as life jackets and recommendations. our maritime passenger transportation service has all the security and complies with the current regulations. the company is not responsible for improper or irresponsible actions on the part of the clients (lack of compliance with the rules on board, drunkenness, use of illicit substances, lack of respect and compliance with the captain’s orders, etc.) that compromise their safety.

Pasaportes y visados: es responsabilidad del cliente disponer de los documentos válidos y los visados necesarios para el viaje. navega colombia will carry out the corresponding procedures and permits for sailings before the port captaincy and will accompany you in the migratory processes but will not be responsible for the validity of the required documents and visa procedures.

IF YOU HAVE ANY ADDITIONAL QUESTIONS PLEASE DO NOT HESITATE TO CONTACT US!